Pioneering patient-centred care

Hospitals and care facilities increasingly needed people who could give patients steady, compassionate attention while keeping them safe, without the complications of coordinating multiple service providers.

Working closely with healthcare providers for years, Sentry founders Ian Townsend and Terry MacDonald saw the strain on hospital staff caring for patients who needed both close supervision and a calm, kind presence.

When patients became distressed, help often arrived late and wasn't connected to their care, leaving staff stretched and patients unsettled.

SSHS was created to specialize in patient sitter services, long-term care assistance and integrated support for healthcare staff.

The founders developed a model that trains every sitter in both gentle de-escalation and hands-on patient assistance: a seamless blend of safety and compassionate care that fills gaps healthcare providers often struggle with.

With a human-first philosophy, SSHS serves hospitals, long-term care facilities and healthcare administrators, whether that means supervising patients, helping prevent incidents, or supporting overburdened staff.